Introduction is owned and operated by NÜ A/S, VAT. No. 16835048.

Contact information:

Neptunvej 18
8960 Randers SØ

Phone: (+45) 87 12 23 00


The following terms and conditions apply to all agreements that the customer (hereinafter "you") meets with NÜ A/S. By placing an order with us, you accept the terms and conditions that apply to us at the time you place your order.

Make sure you have read and understood the present terms and conditions before you place your order. We reserve the right to change the terms from time to time without further warnings.

These terms and conditions apply to all purchase on

We deliver to the following countries:

Austria (please use
Czech Republic
Denmark (except Greenland and Faroe Islands)
France (except Corsica) (please use
Germany (please use
Iceland (freight cost €25)
Netherlands (please use
Norway (please use
Spain (except Ibiza, Mallorca, Menorca, Melilla, Andorra, Gibraltar, Gran Canaria, Tenerife, La Palma, El Hierro, La Gomera, Fuerteventura, Lanzarote and Ceuta)

Ordering and payment is open 24 hours a day, and therefore it is almost always possible for you to shop online with us. It may happen that we close the shop for maintenance. It will only be possible to place an order when to online shop is open and available.

To shop on you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you can still shop online with us if you have obtained your guardian's consent.

To place an order with us you select the goods you want to buy and put in into the shopping basket. You can check and edit the contents of the shopping basket as often as you want to, and check the prices, until the time you place your final order.

When you are ready to place the final order, click on the cart, whereupon you have to enter your name, address, email, phone number, payment method and choose the delivery form.

All prices are current prices and inclusive VAT. For deliveries to United Kingdom customs duty may be added after Brexit, if no deals are made.

If you are looking for a specific item that is not on our webshop you are welcome to contact us on and we might be able to provide the item for you.


For delivery in the mentioned EU countries the freight cost is free (except Iceland). We will deliver your order with CoolEurope, Bring, Early Bird or Posti.

On workdays we aim to deliver within 1-5 workdays. In case of holiday and during sale it might take a few more days. If you place your order before 12 p.m. on workdays we aim to send the goods to you the same day.


Secure payment:

It is safe to shop with credit cards at The credit card information is transmitted in encrypted form using SSL (Secure Sockets Layer), which is an encryption technology of a high safety standard. This means that your information is sent via a secure connection, so that your card details can only be read NETS, and not the webshop or others have access to these information. We use QuickPay as payment gateway, which is certified by the PCI standard.
You can pay with following credit cards: Dankort, VISA, VISA/Dankort, VISA Electron, Mastercard, Meastro and Paypal. By using credit cards we don’t hold any fee, and we do first debit the money from your card, when the package has left our warehouse.

Acknowledgement of receipt of order and order confirmation:

When you have placed an order with us you will receive a receipt for your order. From the time that you receive an order confirmation from us on e-mail, you have entered a binding purchase agreement.

30 days return policy:

When you buy from you have 30 days fully return policy form the date that you received the goods. Within this period you can inform us that you have regretted the purchase and return the goods to us. This right of cancellation only applies to unused products. As a consumer you only have the rights to take the goods into ”eyesight”, which means that you have the rights to check the goods as you would do it in a physical store. After receipt of the goods you may only use it in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can only get the paid price back partly or not at all. A potential depreciation has to be paid by you as a consumer. The value of the item is determined after the price we can sell it to another costumer to.

The right of cancellation is valid 30 days from the date that you receive the goods. If the right of cancellation is expired on a holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, it is extended to the following business day. If an order include several goods, that are delivered individually or goods delivered in more than one batch, the right of cancellation is counted form the date you received the last unit or batch.

To make use of the right of cancellation you must give us notice within 30 days after the day that you received the product. This means that you cannot cancel your purchase by inaction.  


If you regret your purchase, the item must be returned to: 

Neptunvej 18
8960 Randers SØ

When returning an item you have to make sure that the item is securely wrapped, because you have the responsibility for the item until we receive it. Therefore we recommend that you always keep the postal receipt as well as the tracking number. The post bag, in which you receive your items, can be reused - see instructions on the bag. Enter your personal details on the return form and post the items to us. You will find our address on the form.

You are to pay the costs of returning an item if you regret the purchase. The returned items must be in unused and original packaging with hangtags. Items without hang tags or which is not in the original packaging will be returned to the customer without compesation.

Please return the item as soon as possible and latest 30 days after you have informed us that you have regret.

Note! We do not accept packages sent COD. 


Return receipt:

You must fill out and attach the return receipt, which we enclose in all our shipments.


Once we have received the item and accepted the return we will transfer the price of the item to you account as soon as possible. To avoid illegal use of stolen credit cards we only pay back the amount o the same credit card as the item was bought with. We reserve the rights to hold back payment until we have received the returned item or have received documentation for the return.

NOTE: If the value of the item has been reduced you can lose the price of the item partly or fully. This can happen because:

- you have used the item,
- the item has been damaged while you had the responsibility for it,
- you have handled the item in another way that wasn’t necessary to maintain the shape, characteristics and the function
- you haven’t kept the limits of the right og cancellation regarding seal, product type etc.


Your purchases are covered by the Sale of Goods Act. This means that you have 2 years of warranty, which means that you depending on the concrete situation can have the imperfect item repaired, exchanged, the money back or a discount.

Of course it is a requirement that the complaint is legitimated, and the imperfectness not has arisen by incorrect use of the item, abrasion or other damaging behavior.

You must complain within “reasonable time” after that you have discovered the defect on the item. Therefore we recommend that you complain as soon as possible and latest 2 months after you have discovered the defect.

You can send a complaint by contacting us on e-mail to or by phone on (+45) 87 12 23 00, after which you will receive further instructions.

The product must be sent to: 

Neptunvej 18
8960 Randers SØ

When returning an item we ask you to describe as detailed as possible what the problem is.

By legitimate complain we refund fair freight charges

If your complaint is legitimated we will refund the freight charges applying to the return, as long as these are considered as fair. In the opposite situation you have to pay the charges for the return, including our freight charges. Because we only want happy costumers we recommend that you contact us, if there is a problem with an item that you have bought with us.

Remember that the item always has to be shipped in secure wrapping, and make sure that you always get a shipping receipt. You have the responsibility for the package/item until we receive it. Therefore we recommend that you always keep the postal receipt including freight charges as well as the tracking number.

Note! We do not accept packages sent COD or similar. 


In order to shop online at please state at least:

E-mail address
Phone / mobile number 

The above date will be stored together with information about which items you have bought. These data will be stored in 5 years from the end of the financial year in which the information relates cf. The Danish bookkeeping Act § 10, after which the data will be deleted. We would like to point out that your personal information and order information will not be deleted if you have created a login to be able to perform self-service on our website, unless you ask us to.

Your personal information will not be passed on or sold to third parties unless this is in connection with reorganization or fully or partly sale of the company. In such situation an eventual capitulation will take place in agreement with the, at that time, valid personal data protection act.

As a costumer you have the opportunity to get access to our registration of your personal data, and referring to the rules in the personal data protection act you can protest against registration. Such enquiry has to be given to by mail on


By using you agree to us using cookies. A cookie is a data file which is placed on your computer so that we able to follow your visit on our website and we are able to recognize your computer.  A cookie is not a program and does not contain any viruses.

You can always delete cookies from your compuer. As for Internet Explorer, delete cookies via "Tools" - "Internet Options" - "General" - "Browsing history" - "Delete Cookies".

Governing law and jurisdiction

Purchases of goods on is subject to the Danish law. This means that any dispute will be settled by the Danish courts.

Complaints and appeals boards

If you have a complaint concerning your purchase, please send an email to or call (+45) 87 12 23 00. In case o that we cannot find a solution, you have the rights to send a complaint to the ”Konkurrence- og Forbrugerstyrelsen” (Competition and Consumer Authority), if the conditions are met.

Read more about the legislation on E-commerce in Denmark on

Reservations at fault

We reserve the right of inventory errors, typographical errors, pricing errors and sold out goods. In case of failure, we reserve the right to cancel the order as soon as we have made you aware of this.


NÜ takes the responsibility for all the personal information you provide us with. We use this information to assess the agreement, for deliveries, to take care of the customer relationship arising therefrom, for pursuing outstanding payments, fraud prevention and abuse and to comply with legal requirements.

NÜ doesn’t submit any information to third parties. The information is available only for the company of NÜ. In case of that you want to gain insight into the personal information we keep about you, please contact


If the goods you have purchased with us are defective, NÜ will comply with all legal guarantees and rules. If you have a complaint concerning manufacturing defects on a item supplied by us, including damage occurred during shipping, please contact us as soon as possible and return the item to us.

Complaints and Consumer protection

If you receive a defect item, NÜ will account for the shipping costs in case of returning the item. Law on Consumer Protection, which looks after your interests as a consumer and customer, comes naturally into force when you shop at NÜ.


NÜ is not responsible for any damage on you, except in the cases where our liability insurance covers, and can be assumed that the insurer approves the disbursement. In addition to these cases, responsibility through limited to the maximum amount that represents the purchase price of the current item. NÜ is not responsible for consequential damages.

Force majeure

As a result of force majeure NÜ ceases obligations. If the period during force majeure is longer than 2 months, both you and NÜ has the right to annul the agreement without that in such cases there is no debt to pay for the assailant. The force majeure is meant, among other strikes, illness of personnel, transportation disruptions and import-/export prohibition whether this occurs in the company or its suppliers.


We cannot guarantee that the colors displayed on the webshop will be the exact colors of the actual items, because the color reproduction depends on the settings on your computer, tablet etc.


All rights, including copyright on stay with NÜ. Any use of our website or its contents, including copying or storage of part or all of the content except for your own personal non-commercial use is prohibited without permission from NÜ.