Your order will be delivered to your home address or parcel shop with GLS or Bring. Delivery in all EU countries is free (except Iceland €25 and Croatia €15). 

When your order has left our warehouse, you will receive an email containing a track & trace number. You can check the status of your order with this number here.

Which countries do you deliver to?

Austria (please order at nu-denmark.de)
Belgium
Bulgaria
Croatia (shipping cost is €15.)
Czech Republic
Denmark (except Greenland and Faroe Islands) (please order at nu-denmark.dk)
Estonia
Finland
France (except Corsica) (please order at nu-denmark.fr)
Germany (please order at nu-denmark.de)
Hungary
Iceland (shipping cost is €25.)
Ireland
Italy
Latvia
Lithuania
Luxembourg
Norway (please order at nu-denmark.no)
Poland
Portugal (except Madeira and Acorerne)
Romania
Slovakia
Slovenia
Spain (except Ibiza, Mallorca, Menorca, Melilla, Andorra, Gibraltar, Gran Canaria, Tenerife, La Palma, El Hierro, La Gomera, Fuerteventura, Lanzarote and Ceuta)
Sweden
The Netherlands (please order at nu-denmark.nl)

Usually, you will receive your package within 2-5 work days. If you place your order before 12pm on working days, we aim to ship your order the same day.

As soon as your order has left our warehouse, you will receive a shipping confirmation email with a track & trace number.

If you wish to change your order, you must contact Customer Service as soon as possible, and we will try to accommodate your wishes. If this isn’t possible, we must instead ask you to place a new order and return the item you wanted to change.

If you wish to cancel your order, you must contact Customer Service as soon as possible, so that we may stop the shipping of your order. If this isn’t possible, you must instead make a return.

At NÜ you have 30 days from the day of receipt to return any unused items.

1. Fill out the enclosed return form. You find it here.

2. Pack the unused items in the original packaging with hangtags still attached (items that are not in original packaging or with hangtags will not be refunded). You can use the bag in which you received your items for returns.

3. Choose how you wish to ship the package to us. We highly recommend choosing freight with tracking options, and that you keep your postage receipt as proof that the package has been sent. You are responsible for the return expenses.


4. Return to return address:

NÜ A/S
Neptunvej 18
8960 Randers SOE
Denmark

If you wish to exchange an item to another size, we must ask you to order the size you wish and send the other item back to us as any other return.

When we receive your return at our warehouse, it will be processed as quickly as possible. It can usually take up to 30 working days to be processed and refunded. We will send you a confirmation email once we have made the refund.

The refund will be made using the same payment method you chose when you made the order. Please note it may take up to 30 days, before you can see the money in your account.

If you wish to order a gift card, you simply choose the amount of the gift card and add it to your cart as you would any other product. As soon as we have processed your order, you will receive the gift card per email. The gift card will be send to the email used at check out. 

The gift card is valid for two years per issue date.

The email containing the gift card is also used to check the balance on your card. Please save this email to check your balance.