Your order will be delivered to your home address or parcel shop with GLS or Bring. Delivery in all EU countries is free (except Iceland €25 and Croatia €15).
When your order has left our warehouse, you will receive an email containing a track & trace number. You can check the status of your order with this number here.
Which countries do you deliver to?
Austria (please order at nu-denmark.de)
Belgium
Bulgaria
Croatia (shipping cost is €15.)
Czech Republic
Denmark (except Greenland and Faroe Islands) (please order at nu-denmark.dk)
Estonia
Finland
France (except Corsica) (please order at nu-denmark.fr)
Germany (please order at nu-denmark.de)
Hungary
Iceland (shipping cost is €25.)
Ireland
Italy
Latvia
Lithuania
Luxembourg
Norway (please order at nu-denmark.no)
Poland
Portugal (except Madeira and Acorerne)
Romania
Slovakia
Slovenia
Spain (except Ibiza, Mallorca, Menorca, Melilla, Andorra, Gibraltar, Gran Canaria, Tenerife, La Palma, El Hierro, La Gomera, Fuerteventura, Lanzarote and Ceuta)
Sweden
The Netherlands (please order at nu-denmark.nl)
Usually, you will receive your package within 2-5 work days. If you place your order before 12pm on working days, we aim to ship your order the same day.
As soon as your order has left our warehouse, you will receive a shipping confirmation email with a track & trace number.
If you wish to change your order, you must contact Customer Service as soon as possible, and we will try to accommodate your wishes. If this isn’t possible, we must instead ask you to place a new order and return the item you wanted to change.
If you wish to cancel your order, you must contact Customer Service as soon as possible, so that we may stop the shipping of your order. If this isn’t possible, you must instead make a return.
When your order has left our warehouse, you will receive an email containing a track & trace number. You can check the status of your order with this number here.
At NÜ, returning an item is simple. You have a 30-day return period from the day you receive your order.
To return or exchange your purchase, please use the following link to our Return Portal: https://nu-denmark.com/pages/return-portal
If you return from Finland or Sweden, the cost is €7.99, which will be deducted from your refund.
If you wish to exchange an item, please visit our Return Portal: https://nu-denmark.com/pages/return-portal
Here, you can exchange your item free of charge.
When we receive your return at our warehouse, it will be processed as quickly as possible. It can usually take up to 30 working days to be processed and refunded. We will send you a confirmation email once we have made the refund.
The refund will be made using the same payment method you chose when you made the order. Please note it may take up to 30 days, before you can see the money in your account.
If you discover any faults or wish to make a complaint regarding an item, you can report it through our Return Portal:
https://nu-denmark.com/pages/return-portal
If you have any further questions, please contact our Customer Service as soon as possible and describe your issue.
You can reach us by email at office@nu-denmark.com or by phone at +45 87 12 23 00. We will then provide you with further instructions regarding your complaint.
You can pay with following credit cards: Dankort, VISA, VISA/Dankort, VISA Electron, Mastercard, Meastro and Paypal. By using credit cards we don’t hold any fee, and we first debit the money from your card when the package has left our warehouse.
We have created a size guide to help you find the right size. You can find our size guide here. Should you have further doubts, you are welcome to contact Customer Service at +45 8712 2300 or email office@nu-denmark.com.
If you wish to order a gift card, you simply choose the amount of the gift card and add it to your cart as you would any other product. As soon as we have processed your order, you will receive the gift card per email. The gift card will be send to the email used at check out.
The gift card is valid for two years per issue date.
The email containing the gift card is also used to check the balance on your card. Please save this email to check your balance.
When the gift card was ordered, you received an email in which you can keep track of your balance. Should you have lost this email, you can always contact Customer Service, and we will check your balance for you.
NÜ A/S
Neptunvej 18
8960 Randers SOE
Denmark
Phone: +45 87 12 23 00
Email: info@nu-denmark.com
Monday to Thursday 8am – 4pm
Friday 8am - 2pm
Saturday, Sunday and bank holidays closed.
You have the right to withdraw from your purchase within 14 days from the day you receive your order.
If you wish to exercise your right of withdrawal, you must contact us via our contact form within the 14-day period and provide your name and order number. You will then receive a confirmation that we have received your request.
If you exercise your right of withdrawal within 14 days, we will refund the purchase amount as well as any standard delivery costs. In the case of a partial return, delivery costs will not be refunded.
You are responsible for the direct costs of returning the item. If you use our return portal, the return cost is DKK 39, which will be deducted from your refund.
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